You would likely eat the cost for a charge back on your own site, plus additional fees that payment processors charge, when a buyer makes a charge back against you. It seemed like a simple story. ALIBABA SELLER TRIED TO FINESSE ME. Understand that the client's bank have already taken the money back from Upwork, a chargeback is not "a request" - it is. Wrap everything up by answering several. It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. They provide a chargeback guarantee model. They cost me about $40 each through AliBaba. ago. sixthandelm. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. Try to avoid charge backs at all costs. com buyers are from more than 200+ countries and regions. So understand, it's not a step in resolution, it's an angry divorce. This will not only affect products coming from China, but also from the other countries outside the European. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. They say they don't care about terms. The customer's credit card company / bank makes the determination on the chargeback. . r/personalfinance. Stop by a few days later again and pick up a copy of the report. Ali baba dispute team is a joke. They will usually initiate it if the negotiation falls through. Chargebacks cost you, me and every other user money, they arent free of charge and they are a nightmare for sellers too. Ouch. Now, Alibaba is brazen enough to actually offer me less than what the supplier has already agreed to refund me. 5. So you will just look like you bought the watch and took the money back. I've provided evidence and requested my bank to raise a chargeback but was told as the transaction is over 120 days old they can't pass it to Mastercard. We get our money back plus the $15 chargeback fee. I filled a claim with PayPal after an unsuccessful refund with alibaba. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. I hope you can still contact your credit card company and do a chargeback on this order. Bank will investigate (and if required, will contact cardholder for additional info) to determine if a chargeback can be made. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. ago It's not an easy process. There are several reasons why an issuer might decline a transaction. Archived. You're going to have to ask them how you pay them back. 4 years ago. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. November 22, 2023 at 3:04 PM PST. It means the issuer has placed a stop or hold on a transaction. 4:51. You can also turn the customer over to collections. - Alibaba. •. I did exactly what you have done- attached the conversation we had, the delivery confirmation & the review she left me (side note: why do people communicate so extensively when they know they’re. If the person paid by Direct Checkout, then as long as you ship them with tracking and they're marked as delivered, Etsy's Seller Protections will protect you from chargebacks. 00 to put it on their letterhead. You need to call someone at pay pal and figure out what you can do in this situation and why they are charging back you. I decided to use my debit card. A friend of mine had a very unpleasant experience with a gold supplier. Ridiculous decision on Alibaba's dispute. I'm not so sure about the 90 day. The idea. It's handled by the credit card companies, not your e-commerce software provider or even payment processor. Most game companies don't bother to pursue legal action, so they simply ban your account. . Chargebacks cost the merchant on record not the buyer and the fees are owed even if they win the chargeback. Chargeback reason codes that most frequently result in friendly fraud are the card absent fraud reason codes like 10. Now alibaba request to pay 2000usd for storage fees The whole situation is beyond belief. They have not been very responsive. com. I know people that were contacted by a collection agency through paypal chargebacks with a pearl shop ban. If they convince your bank of such, that money will be taken back out of your account. Gotcha. Looks like u/zarx called this one correctly. It means the issuer has placed a stop or hold on a transaction. It should be illegal to ban a customer for a chargeback when it is in their favor. So I paid, a few days later tracking ID was provided and I was happy that it worked. Just choose a signficant over-promise and you should be okay. I got my full refund as I did a chargeback. If repeated chargebacks happen, you can be placed on a monitoring program, leading to higher processing fees and termination of your account. ago. The listing was titled with “Bobblehead” and videos and pictures all showed moving heads. 11. a. 4 to Feb. GENERAL NEWS. An unauthorized claim usually won't be honored more than 90 days after the transaction date but there are exceptions. Method #3: The last option is the hardest and this involves chargebacks with purchases made through. It has nothing to do with Shopify. Crypto has no chargebacks and you dont need them. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. Disputes are a chargeback category. Sam Altman, one of the most prominent figures in the world of artificial intelligence, is being forced out of OpenAI — the company behind the wildly popular. The second was stuck at the dhl distribution center according to the track and trace and when i called they told me it was seized and nothing I or the sender can do. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. When you report a dispute on Alibaba, you will need to choose between 3 categories: Trade assurance disputes. The fraud analysis was labeled as low for both orders, so there was no indication that this may happen. It took about 3 months but they did a full refund and no they didn't ban my account. Select you want a refund, fill in the amount you want to get refunded. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. What are the chances I'll get banned? Issues & Disputes. I purchased eight customized bobbleheads made to look like my friends. Personally, I never had a bad experience and ended up finding my supplier there. However you can do a ‘chargeback’ on either a debit or credit card as it isn’t legal protection but is simply something offered by the card companies. Yes, my reason for chargeback was item not received. If they’re refusing to provide service, you can get a 120 day extension based on the date of expected receipt (date they terminated), no more than 540 days since the original charge. After they got my money, the seller does not talk to me, and completely ignores my message. I work for one such company currently, and as soon as a chargeback is processed, their account and the credit card used for the purchase is banned from making any further purchases, but. I totally get it the feeling. Filing chargeback advice (capital one) Hi! I had problems with a seller, of course trade assurance disregarded everything, and now I’m forced to file a chargeback, capital one debit. Doing a chargeback should be considered a. I sold this guy a gaming rig early February. Many utility providers, gyms and other companies also send people to collections on a regular basis after chargebacks and credit card companies work with them. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. Hello everyone I really need some help with this. I've looked at the. To make your case, Shopify will guide you through the process of supplying necessary evidence, mostly just some screenshots. We opened a refund dispute and escalated it today. com experience is a phenomenal success. But no refund! Sorry this happened to you. On aliexpress, the price of the product itself is only around $11, free shipping. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. It's located in settings>payments>shopifypaymants:manage. I asked Google to refund it within a day of it posting to my account and the Google rep refused. I've contacted both Mastercard and Visa who are insistent the problem is not on their end. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. Since my reputation on Airbnb is damaged, I am considering doing a chargeback for one month (of my more than two month stay). The payment is pending, so the seller has not been paid, it's flagged as possible fraud or stolen credit card. I'd advise trying to go down the. My total gross profit in four weeks is just over £5k, working at around 46% margin, and this is a fresh business. Add an additional document that supports your case. ago. Click on the File a Chargeback option. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. How alipay send evidence paypal chargeback . All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. We install everything and make it fit as best as possible, for being a cheap knockoff. If it hasn't been delivered, you need to contact the shipping agent immediately and cancel delivery. That really sucks that you lost $5K and a full year of time wasted on this mess. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. It won't have any affect on your credit score or history. We would like to show you a description here but the site won’t allow us. Local sites won't let you buy wholesale. The address of delivery. Essentially I want to purchase them. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. com , and who accepted credit card payments for minimum orders of 10. 8. You can even link one of EA's apology statements as proof, which would help. You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up the Refund status. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. You may occasionally see someone refer to a merchant "disputing a chargeback. Select you want a refund, fill in the amount you want to get refunded. Especially going into this time of the year when sales are up and it’s not your “regular” customers. I'm currently in dispute as well as I haven't received my goods and unfortunately not getting anywhere just receiving generic responses. Not too late, you can attempt Trade Assurance, then chargeback if that doesn't work. If you want to buy all those mining parts you buy off Amazon (risers, frames, fans, etc. Shopify Pay will not allow you to enable this and their fraud app is actually useless most times. Not quite. If you've received a trade dispute from an Alibaba. One is section 75 of the consumer credit act and the other is chargeback on a Debit card payment. Theft isn't one of the categories. You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. The . ago It's not an easy process. Some things may have changed since my time with Apple (re: u/DavidXGA's comment), back then at least a chargeback would just get the card itself restricted and definitely be a hassle. The Chinese retail and tech giant still isn't impressing the bulls. VRBO has a chargeback team. Today he requested a chargeback on his credit card claiming it was fraud. When you can support a rightful claim with evidence, the odds of winning the dispute are on your side. 2 more replies. Best. Founded by Jack Ma and another 17 co-founders in 1999, the Alibaba website introduced a new business-to-business solution for eCommerce. 2. So I then submitted a chargeback on. View community ranking In the Top 10% of largest communities on Reddit. A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. Help. Join us for game discussions, tips and tricks, and all things OSRS! OSRS is the official legacy version of RuneScape, the largest free-to-play MMORPG. If there are any, the amount will be taken away from your balance and. Step 1: Place your order through Trade Assurance. Or it could be a few days. Viator and Capital One also seem to be partnered in some. Chargebacks are not intended to be used simply because you're unhappy with the good or service. Join for free Messages OrdersErikMalik. You may occasionally see someone refer to a merchant "disputing a chargeback. 14 comments. When they arrived, they had stains all over them and were completely different than the samples we received. Open a Dispute. Upload the video and or the pictures as evidence. I've done it successfully. Once you have, PayPal will get back to you in three business days or less and instruct you on the next steps to take. UPDATE (2/3/22): I ended up filing the chargeback back in December for the full amount ($600) on the advice of my credit union. If the order was not completed, and you aren't returning product, the vendor should be reversing the charge, not issuing a refund. This person weeks later is now charging back all of these donations, and because he immediately escalated it to a case without. Gbpacker22 • 1 yr. ) I've won a chargeback before. I meticulously detail the event, provide my proof, send off my case… and lose. This includes payment type, card details, gateway, and other payment details. Trade assurance is a joke, Alibaba very rarely finds for the buyer, even in cases of clear fraud. Stripe is a scam. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that price. 91%) stock has been on quite a roller-coaster ride over its history. I'm really happy with the manufacturer so far, so I definitely do not want to come in too aggressive and upset them. I paid $200 to park my car at a private lot next to the airport for a week while I was out of town. Alibaba to split into 6 units. Do not use western union or any of the others until you have established business and trust with your supplier. For example, Visa's official documents use the word dispute instead of chargeback. Chargeback Paypal Alibaba. The Reddit user, for example, bought a defective item online. Citigroup Inc. They didn't seem to care that required parts were missing, wrong parts were sent, that electronic components were literally burning and smoking, and that there was no CE or UL certification documentation provided. This was my final option, i've tried contacting phone support, chat/email support and even Reddit messages. This person did a mobile check-in and received a mobile key so he never came to front desk to use his card. In this article, you’ll learn best practices to manage your refunds and chargebacks, and avoid a negative account balance. Try re-opening it or appealing. If you have a linked bank account, they will first take out any money in there. It's safe to say they are just shipping their products from china en masse, and marking up the price 3 fold. 31. I'm about to do the same with my credit card company. They will refund customer, plus deduct, in my case $15 Canadian as a fee from my balance (as they convert all funds to CAD for me). Most likely, if they don't have it, they will be able to source the vape products for you. This can be a tremendous resource, providing access to many low-cost. Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. . We did not sign any documents talking about refund terms. Touchgrasseatass • 1 yr. When I received the sample all was good and then l the first order which was. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. Good luck! sabrinahached • 2 yr. ago. I work for a credit card processor. Only if she wins the chargeback. Yes it's normal, different things can trigger fraud filters and such. It should only be a last resort and if you don't want your account back. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. I've gotten a 100%. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Though im happy you got your money back. CAUTION: ecommerce forums are constantly targeted by spammers and scammers. Later they offered me $50 "from Alibaba not supplier" They will fight you to. If you cancel your subscription and the charges keep coming (many such cases), then you have a case to dispute the charges and you can show your cancelation conformation. No they pull the money from the account you filed a chargeback on. However, if they screw you over that much, you're better off without them. The only people who win out of chargebacks are the card issuers and fraudsters. It's between the bank or credit card company and their customer. Every email I get, no matter the amount of the chargeback, ruins my day. 5. My dispute period has expired, and even if it hasn't expired, and the outcome was in the seller'a favour, I would still ask the same question about chargeback :( Reply More posts you may like Update: Alibaba Warning. To put it in simple terms: most chargebacks start with a customer dispute, but not every customer dispute results in a chargeback. In this case I used this supplier for personal items. Unless you have a trustworthy supplier ( these will also screw up ) , Always on Ailbaba pay with credit card ( costs a bit extra ) but you can file a chargeback. The payment went through and was processed on the Alibaba website but there hasn’t been any funds taken from my bank account. Just because the banks filed disputes and awarded them doesn't mean PayPal can just charge back without their own investigation. I did not make payment through the Alibaba website but through an offline bank wire transfer. Long story short the aluminium bottles weren't fit for purpose as they rusted with anything inside them. Affiliate twitch. I had purchased some shoes and a t-shirt a few months back and had no issues, so I had an initial good experience. A refund means that you conducted business through. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. eilzaabeth Buyer + Seller • 1 yr. But if you used PayPal's dispute/claim process and the merchant/seller responds to the dispute/claim then you'd most likely lose. Hi! So I bought 5k worthy of furniture from a seller, who promised 45-60 day time line. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. I ordered some goods for nearly $4k from Alibaba in June 2021 and they never arrived. So unless your supplier has been uncooperative, it’s not much of a difference than talking to the supplier yourself. I opened a dispute with Citi and they initially denied my request stating that the goods would be received. If the above isn't an option, stop by your local police department and file a police report for theft. FYI Fraud Protect is only available to U. In my favor, I got a full refund . Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. . Here are some of the top ways that ecommerce retailers can prevent chargeback fraud: 1. ago. Goods get send to their country. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. Go to Alibaba r/Alibaba •. Use PayPal for payments up to around $2000, then start wiring from bank accounts. The process is the customer calls the fraud dept and flags the transaction, the bank that backs the card (chase, Barclays, etc) then notifies the payment processor of the fraud. Paypal most likely wont help me and from what ive read if your account is in the negative you get sent to debt collections. 4. 75 - 150 comment karma. They’re legit most of the times. 57. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. A guy we never saw before subbed to the channel and donated 60$ for 6 times. if you file a chargeback, they might recharge you after it clears. So, I CAN chargeback, and it CAN go through. Upwork will try and fight the chargeback on your behalf, but whether they will be successful or not will depend mainly on what reason the client gave their bank. 5. g. They’re legit most of the times. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. Last option would be to sue them but that would cost more. Long story short, check-in never occurred; we waited hours as our check-in time kept getting pushed back and back, we were told 10, then noon, then 1, then 2, then 3, then 5. Trade assurance and wholesale order disputes. With these codes, EMV 3DS ensures that the chargeback liability is shifted away from the merchant and back to the. I used to work at a bank doing chargebacks, and not too many people know that the regulations and guidelines that your credit card company uses to process chargebacks is freely available on the internet. Explain the issue. A chargeback works. They pretty much tell you exactly what to provide. The customer's credit card company / bank makes the determination on the chargeback. gov or . There is NO need for a cancellation of the chargeback at this point. If it is showing delivered, use that date. The invoice said “bobbleheads”. I paid via trade assurance and opened a dispute in April 2022 which is still open. I've also tried a Visa card. Alibaba (BABA-1. CREDIT CARD CHARGEBACK REQUESTED. They provide a chargeback guarantee model. They have a Shopify plugin as well. If this was your first purchase, your parents stand a very good chance to get a chargeback. Screw the scammers (sellers/merchants). . Need some advice on a dispute with Alibaba seller . Here is the digest — you. Safe & easy payments. My estimated delivery was 6-5-22. Yep, go to the credit card company next. i How to Do a Chargeback Without Breaking a Sweat The chargeback process is tiring and time-consuming, and understanding the process is important. Looks like u/zarx called this one correctly. Chances are if they said there was a problem with the item and you refused to take it back, then the CC company will not require them to return it. ago. You may have to pay the chargeback fees if the dispute is successful, ranging from $15 to $100. Zelle does not officially, but yes. Refund Process on Alibaba. An online shop with your company logo (website and app). Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. Alibaba $5k lesson: lost package, NO refund . The credit card used was my personal card. Businesses do not have to accept returns other than for defective items. 1 of them because we didn’t provide a pre-paid return label within 24 hours, customer opened chargeback and won even with evidence. Maybe the product you received was defective or you didn’t receive what you ordered. My payment processors haves saved me and my business. I submitted a claim to Alibaba who essentially said we can’t be the police and make a determination. The Real Housewives of Atlanta The Bachelor Sister Wives 90 Day Fiance Wife Swap The Amazing Race Australia Married at First Sight The Real Housewives of Dallas My 600-lb. I'd advise trying to go down the chargeback route if you paid with a credit card. If Airbnb did not issue you a refund and you charge back, then Airbnb still believes you owe them the money that was charged back. Some providers like Stripe count chargebacks against you even if you "win" and get your money back. Buyers have no real value for Alibaba. The payment was made on 30th of January and they Shipped it on 13th of February. I_Ron_Butterfly. Yes, but the suppliers behind it range from garbage to gold with absolutely no way to validate without test purchasing AND continually evaluating on a order-by-order basis. Chargeback Nightmare. ago. Trade Assurance is a COMPLETE JOKE. /chinabuyer is a good place to find an agent that will work. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. Sometimes the word dispute is used interchangeably with the word chargeback to refer to the entire process, from start to finish. To all participants. Input your full name and bank information. The figures arrive and the heads do not shake. Unfortunately the credit card payment was denied by the bank, and therefore my account was not opened. I followed the instructions in the email on how to request the documents pertaining to the decision, but all I received was a statement. Your story doesn't add up as you can't get both Steam chargeback ban and Origin chargeback ban at the same time due to how whole system works, refunds, 2 weeks offered for you in Steam to do so. I hope this helps. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. In companies like these, the people who handle the returns are not the same people who handle chargebacks.